Shipping & Returns

We use various shipping methods to offer parents the best services possible for these international shipments. We have two warehouses currently located in Germany and the Netherlands. We process orders throughout the day, Monday through Friday. Most orders are prepared and ship the same day or the following business day. Orders are prepared but do not ship during publicly observed holidays in the US and Europe.

Please remember that these are international shipments that cannot be guaranteed. Shipments have a tendency to arrive earlier or in rare instances, later than expected due to natural hindrances such as disasters or customs and border protection. We encourage all of our parents to order formula from our domestic retail store in advance, to have extra supply in case of an emergency.

Click here to visit our domestic retail store. 

FREE Shipping: 10 to 15 Business Days

Our negotiated rates with shipping carriers allows us to offer free shipping to the United States. During checkout, choose Free Shipping: 10 to 15 Business Days for an affordable and quick international delivery method. These orders are usually delivered via local carriers such as the United States Postal Service (USPS). Sometimes if all routes are flowing well with no holidays, storms or other situations that can slow the carriers down, orders can arrive within 7 business days.

Express Shipping: 2 to 3 Business Days

During checkout, choose Express Shipping: 2 to 3 Business Days for significantly faster deliveries. Our systems are optimized to choose the best carrier and we prioritize these orders to insure they are prepared and picked up as quickly as possible from our warehouses. These orders are usually delivered via private carriers. This service is a flat fee of $50.00 USD since shipping costs are normally anywhere between $45 and $60. Even with this additional express shipping charge, you can still save more than 30% compared to our domestic retail store.

Other Country Shipping Options

Depending on your shipping address, other shipping options may appear during checkout. As we expand our availability in other areas, we continue to monitor the cost, speed and efficiency of shipments. The complexity varies of orders shipped elsewhere other than the United States. Below is a list of other shipping locations and other shipping options (quotes and pricing) that may appear during checkout.

Canada

Free Shipping: 10 to 15 Business Days ($0.00 USD)

Express Shipping: 2 to 3 Business Days ($75.00 USD)

Return Policy

Unfortunately we do not accept returns. We do this because most of our products are either perishable or personal hygienic items. We must protect the integrity of our inventory for all of our customers. All of our products are safely shipped from our clean and secure warehouses in new, unused and unopened condition.

If you are unhappy with your order please feel free to contact us and we will gladly help. Click here to contact us.